Chaibet's Fair Play Policy governs all activities on the Chaibet platform, including games, wagers, bonuses, and account interactions. The policy establishes commitments to game integrity, responsible gaming, compliance with applicable laws, and protection of players' rights.
Chaibet operates under a valid gaming license issued by a recognized regulatory authority and is subject to ongoing supervision, periodic independent audits, and compliance reviews. The licensing framework requires measures to prevent fraud, money laundering, and underage gambling, and to maintain a fair and transparent gaming environment.
Every game on Chaibet employs certified Random Number Generators that produce outcomes that are independent and unpredictable. Game providers are selected on demonstrated integrity, and each game's rules and payout structures are disclosed publicly within the game interface. Chaibet publishes the expected return to player (RTP) range for each title where legally required, and reserves the right to suspend or remove titles in response to detected issues.
Independent third-party audits are conducted at regular intervals to verify the fairness and security of games and systems. Audit results are maintained by Chaibet and made available to regulators as required and to players upon written request. Any material finding triggers corrective actions, regulatory notifications, and appropriate disclosures to affected players.
Access to Chaibet is limited to individuals who are at least 18 years of age or the minimum legal age in the jurisdiction, whichever is higher. Players must not enable access for minors. Evidence of age and identity may be requested at account creation and at withdrawal.
Chaibet implements identity verification and anti-money laundering controls in line with applicable laws. The verification process includes collection of identity documents, proof of address, and, where applicable, source of funds information. Verification is performed before enabling large withdrawals or certain payment methods and may occur again if risk indicators arise. Chaibet monitors transactions for suspicious activity and reports as required by law.
Chaibet collects and processes personal data solely for the purposes of account management, payments, security, and compliance. We implement encryption, access controls, and incident response procedures to protect data. Personal data is retained for as long as required by law and our policies, after which it is securely deleted or anonymized. Players have rights to access and rectify data under applicable privacy laws, subject to regulatory limitations.
Chaibet offers multiple payment methods. All deposits are processed in real time where supported; withdrawals are subject to identity and risk verification, processing times, and payment method requirements. The platform imposes limits on deposits and withdrawals as defined in the Terms and Conditions, and reserves the right to suspend or decline payments in accordance with policy and law. Refunds follow the Payments Terms and are issued to the original payment method where possible.
Chaibet promotes responsible gaming and provides tools to help players manage wagering behavior. Players can set personal deposit, loss, and session limits; request cooling-off periods or self-exclusion; and access information about gambling risks. We provide resources and contact channels for assistance and will cooperate with regulators on enforcement of responsible gaming requirements.
Promotions and bonuses are governed by the relevant Terms and Conditions. All offers specify eligibility criteria, wagering requirements, eligible games, and time limits. Chaibet reserves the right to modify, suspend, or terminate promotions in accordance with the stated terms and to communicate changes to players. Misuse or abuse of offers may result in eligibility restrictions or account actions.
Players may submit complaints via designated channels, including a formal policy and timelines. Chaibet conducts an internal review and responds within defined timeframes. If a player is not satisfied with the outcome, they may escalate to an independent alternate dispute resolution (ADR) provider or pursue regulator-facing remedies as permitted by law.
Chaibet retains records of gameplay, transactions, and communications for the periods required by law and policy. Players may request access to their data and request corrections where applicable. Data processing activities comply with applicable privacy and data protection laws.
Chaibet maintains dedicated support channels for players, including secure messaging and live assistance where available. Support is provided in accordance with defined service levels and language availability, with clear guidance on how to obtain assistance for account issues or payments.